Your IT Outsourcing Partners
High-tech solutions. Old-fashioned values.

What is the RedBaron Difference?

Maximize Revenue While Minimizing Expenses
Gain the competitive edge with an IT parter who can help you leverage the latest technology without breaking the bank. You need your computers, devices and other technology running smoothly every day. Whether you're a start-up or a long-standing company, we'll work with you to ensure the highest level of IT security and efficiency optimized for your business and budget.

Secure Your Business

Protect Your Business... and Your Customers
Security threats are more common and sophisticated than ever. Don't leave your business vulnerable to attacks that disrupt your business, increase operational expenses and expose customers and employees to identity theft. We'll help you implement comprehensive and aggressive protections with minimal disruption to your workflow

Comprehensive Networking Solutions

Stable, Secure, Efficient
Every business has different networking needs. RedBaron consultants can create a customized networking solution that actually helps you move your business forward. Since our experts are educated in a variety of disciplines, we can help you achieve your IT vision and provide you with an unprecedented level of support and service to maintain it. 

Superior Technical Support

On-Staff Support at a Fraction of the Price
If system uptime is critical to your business, we offer around-the-clock monitoring and on-site response services to our clients who need a cost effective solution to the mounting costs of maintaining internal staffing.
At RedBaron, we design the systems we support and we support the systems we design, ensuring our clients have the very best support solutions available.

Data Backup and Storage

Planning for Minor Loss and Major Disaster
60% of companies that lose their data will shut down within 6 months of the disaster. It's a sobering statistic if you've failed to take adequate measures to protect critical data. If you aren't 100% certain how you would access your data if natural or manmade disaster struck, a RedBaron consultant can help you plan for the unthinkable

Customized Support for Your Business

One of the top complaints about outsourced IT is the support received when the IT experts aren’t onsite. RedBaron has solved the customer support issue by offering support options to fit every business’ needs. If you just need someone to be available occasionally when you have a question, we can help with that. If you need constant monitoring and 24-hour availability, we can do that, too.

24-Hour Monitoring & Support

Some businesses may have more demanding support needs. If your business has critical systems that need to be up all the time, we offer 24-hour monitoring and support. Our fault-tolerant system design and around-the-clock onsite support availability mean you can focus on providing top-quality healthcare, customer support or services without worrying about your next systems crash. And if there is a failure, we’ll have a technician out quickly to get you back up ASAP, regardless of the time of day.

We provide Level 1 and Level 2 remote phone support to its current customers via RedBaron Consulting's Technical Support Desk. Customers have access to Technical Support Engineers during business hours (7 AM to 7 PM) Monday through Friday to resolve workstation and server issues, network connectivity problems and application inquiries. Most service requests are initiated via the Support Desk.

Onsite Support

Some problems have to be fixed in person. You can rest assured that our remote support and 24-hour monitoring are there to help you, not to prevent us from coming to you. If you need onsite support or a consultation, we’re a phone call away.

Remote Technical Assistance

Sometimes, even really large companies don’t need someone there 24-7. If the kind of business you run only requires that your employees be able to ask an expert for assistance when they need it, we have remote support options. They won’t even have to leave their desk!

If someone has an issue, instead of wasting their valuable time (or their co-workers) trying to troubleshoot it, one of our expert technicians can log into their computer remotely. We can actually see what they’re seeing on their screen so we can better understand what their problem is. And if they need us to, we can temporarily take control of their computer to do more complex functions they don’t know how to do themselves. When we’re finished, the connection is ended and we can’t regain access unless someone lets us. It’s a fast and completely secure way to get instant support.

With our Guaranteed Service-Level Support package, our clients receive constant feedback on the status of all task items from the opening of the work order through each update until completion. Nothing falls through the cracks. We guarantee it!

If you’d like to know more about our support options, Contact RedBaron Consulting today!